Tech
France Ranks Last in Global AI Adoption Among Public Servants, Study Finds
France ranks last in a new global index measuring artificial intelligence adoption in government, with nearly half of its public servants reporting that they have never used AI at work, despite substantial government investment in the technology.
The Public Sector AI Adoption Index 2026, released on Monday by Public First for the Center for Data Innovation with support from Google, surveyed 3,335 civil servants across 10 countries, including the United States, Japan, Germany, the United Kingdom, Brazil, South Africa, India, Singapore, and Saudi Arabia. The study highlights a gap between ambitious AI strategies and actual implementation in European governments.
According to the index, 74 percent of French public servants said AI cannot perform any part of their work, and about 45 percent reported never using AI on the job. Only 27 percent noted that their organisations had invested in AI tools, and many said guidance from leadership on AI use was unclear.
“While France positions AI as a strategic tool for competitiveness and modernisation, without hands-on experience, its value remains abstract for many workers,” the report stated. Researchers warned that 70 percent of employees who actively use AI in organisations with limited guidance are doing so in “shadow” mode, meaning they operate AI tools without informing their employers.
Across Europe, adoption of AI in public services remains cautious. Germany and France were grouped as risk-averse countries, where AI is limited to specialists and pilot projects. The United Kingdom showed more progress, with 37 percent of public servants receiving AI training, but adoption remains uneven across departments and access to approved tools is limited.
By contrast, countries such as Singapore, Saudi Arabia, and India led the index. Public servants in these countries report widespread, everyday use of AI in government work, supported by clear leadership guidance and training programmes. Globally, 74 percent of public servants now use AI, and 80 percent say it empowers them, but only 18 percent believe their governments are using AI very effectively.
The survey assessed adoption across five areas: attitudes toward AI, confidence in using it, access to approved tools, integration of AI in daily work, and access to training. Experts said these factors determine whether governments can translate ambitious AI strategies into tangible improvements in public services.
“Many governments have ambitious plans for AI in the public sector, but some are creating better conditions for real‑world use than others,” said Rachel Wolf, CEO of Public First. “Our research shows who is succeeding and where improvement is needed. This matters because effective AI enables better public services, stronger outcomes for citizens, and more resilient public institutions.”
The findings raise questions about the effectiveness of France’s AI initiatives, which have included significant investment in infrastructure and ethical frameworks aimed at guiding responsible AI deployment in government. Analysts said closing the gap between strategy and practical use will be critical for the country to realise the benefits of AI for public services.
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Study Finds Chatbots Can Mirror Hostility in Heated Exchanges
A new academic study has found that ChatGPT can produce abusive language when exposed to escalating human conflict, raising fresh concerns about how artificial intelligence behaves in tense interactions.
The research, published in the Journal of Pragmatics, examined how the chatbot responded to arguments that gradually became more hostile. Researchers presented the system with a sequence of five increasingly heated exchanges and asked it to generate what it considered the most plausible reply.
According to the findings, the AI’s tone shifted as the conversations intensified. While early responses remained measured, later replies began to mirror the aggression in the prompts. In some cases, the chatbot produced insults, profanity and even threats.
Examples cited in the study included statements such as “you should be ashamed of yourself” and more explicit language involving personal threats. The researchers said this pattern suggests that prolonged exposure to hostile input can push the system beyond its usual safeguards.
The study was co-authored by Vittorio Tantucci and Jonathan Culpeper at Lancaster University. Tantucci said the results show that AI can “escalate” alongside human users, potentially overriding built-in mechanisms designed to limit harmful responses.
“When humans escalate, AI can escalate too,” he said, noting that this behavior raises questions about how such systems should be deployed in sensitive environments.
Despite the concerning examples, the researchers found that the chatbot was generally less aggressive than human participants in similar scenarios. In some cases, it attempted to defuse tension through sarcasm or indirect responses rather than direct confrontation.
For instance, when faced with a threat during a simulated dispute, the AI responded with a sarcastic remark rather than escalating the situation further. This suggests that while the system can adopt hostile language, it may also attempt to manage conflict in less direct ways.
The findings add to ongoing debates about the role of artificial intelligence in areas such as mediation, customer service and online communication, where systems may encounter emotionally charged interactions.
Experts say the research highlights the importance of continued testing and refinement of AI safety measures, particularly as such tools are increasingly used in real-world settings involving human conflict.
OpenAI, the developer of ChatGPT, had not issued a public response to the study at the time of publication.
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