Tech
France Ranks Last in Global AI Adoption Among Public Servants, Study Finds
France ranks last in a new global index measuring artificial intelligence adoption in government, with nearly half of its public servants reporting that they have never used AI at work, despite substantial government investment in the technology.
The Public Sector AI Adoption Index 2026, released on Monday by Public First for the Center for Data Innovation with support from Google, surveyed 3,335 civil servants across 10 countries, including the United States, Japan, Germany, the United Kingdom, Brazil, South Africa, India, Singapore, and Saudi Arabia. The study highlights a gap between ambitious AI strategies and actual implementation in European governments.
According to the index, 74 percent of French public servants said AI cannot perform any part of their work, and about 45 percent reported never using AI on the job. Only 27 percent noted that their organisations had invested in AI tools, and many said guidance from leadership on AI use was unclear.
“While France positions AI as a strategic tool for competitiveness and modernisation, without hands-on experience, its value remains abstract for many workers,” the report stated. Researchers warned that 70 percent of employees who actively use AI in organisations with limited guidance are doing so in “shadow” mode, meaning they operate AI tools without informing their employers.
Across Europe, adoption of AI in public services remains cautious. Germany and France were grouped as risk-averse countries, where AI is limited to specialists and pilot projects. The United Kingdom showed more progress, with 37 percent of public servants receiving AI training, but adoption remains uneven across departments and access to approved tools is limited.
By contrast, countries such as Singapore, Saudi Arabia, and India led the index. Public servants in these countries report widespread, everyday use of AI in government work, supported by clear leadership guidance and training programmes. Globally, 74 percent of public servants now use AI, and 80 percent say it empowers them, but only 18 percent believe their governments are using AI very effectively.
The survey assessed adoption across five areas: attitudes toward AI, confidence in using it, access to approved tools, integration of AI in daily work, and access to training. Experts said these factors determine whether governments can translate ambitious AI strategies into tangible improvements in public services.
“Many governments have ambitious plans for AI in the public sector, but some are creating better conditions for real‑world use than others,” said Rachel Wolf, CEO of Public First. “Our research shows who is succeeding and where improvement is needed. This matters because effective AI enables better public services, stronger outcomes for citizens, and more resilient public institutions.”
The findings raise questions about the effectiveness of France’s AI initiatives, which have included significant investment in infrastructure and ethical frameworks aimed at guiding responsible AI deployment in government. Analysts said closing the gap between strategy and practical use will be critical for the country to realise the benefits of AI for public services.
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