Tech
US Justice Department Sues Uber Over Disability Discrimination Claims
The US Department of Justice (DOJ) has filed a lawsuit against Uber, accusing the ride-hailing giant of discriminating against passengers with physical disabilities.
The complaint, lodged in federal court in San Francisco, alleges that Uber drivers “routinely refuse” to provide rides to disabled customers, including those accompanied by service animals or carrying foldable wheelchairs. It further claims that some riders have been subjected to cleaning fees for traveling with service animals or cancellation fees when drivers denied them service.
According to the DOJ, drivers also allegedly “insult and demean people with disabilities or ask them inappropriate questions,” creating additional barriers for passengers who depend on the platform for mobility. “Despite the importance of its services to people with disabilities, Uber denies people with disabilities full and equal enjoyment of its services in several critical ways,” the lawsuit states.
Uber has rejected the allegations. In a statement quoted by CNBC, the company said: “We have a clear zero-tolerance policy for confirmed service denials, and we fundamentally disagree with the DOJ’s allegation.”
This is not the first time Uber has faced scrutiny over accessibility. In 2022, the company agreed to pay $2.2 million to settle claims brought by the US government over its wait-time fees, which were found to unfairly penalize riders with disabilities.
The issue is not confined to the United States. In the United Kingdom, Paralympic table tennis player Jack Hunter-Spivey said in 2021 that Uber and other taxi drivers often drove away after realizing he used a wheelchair, a claim that highlighted the global challenges disabled passengers face when trying to access transport services.
The new lawsuit intensifies pressure on Uber, which has positioned itself as an essential service for millions of riders worldwide, including those with limited mobility. Disability advocates argue that the company has not done enough to ensure its services are accessible and reliable for all users.
The DOJ’s action underscores growing government scrutiny of how technology-driven transport services treat vulnerable groups. If the court rules against Uber, the case could result in further penalties and stricter requirements to improve accessibility measures.
As the case proceeds, Uber faces mounting questions about whether its policies and driver practices align with federal anti-discrimination laws designed to protect people with disabilities.
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Sweden’s ‘W’ Platform Joins Europe’s Push to Build Big Tech Alternative
A new Sweden-based social media platform called “W” has entered the growing field of European tech initiatives seeking to challenge the dominance of US-based Big Tech companies, as the European Commission announced its participation on Wednesday.
The platform, which was first introduced at the World Economic Forum in January, promotes itself as a digital space built on “verified human users, transparency, privacy and free speech.” It has now launched a beta version, with access limited to users who pass a vetting process before being allowed to post content.
European Commission President Ursula von der Leyen and European Council President Antonio Costa are among the early official users of the platform, signalling political support for the initiative. Users are required to verify their identity either by registering their real name or by using “W Identity,” a separate verification tool that scans passports or national identity documents directly on a user’s device.
According to the company, W was developed by a group of entrepreneurs working across media, technology and artificial intelligence. The platform states that it plans to host data exclusively on European servers operated by European companies, aligning its infrastructure with EU data protection standards.
CEO Anna Zeiter has said the platform intends to rely on European service providers, including Switzerland-based encrypted email company Proton and Finland’s cloud computing firm UpCloud, as part of its commitment to privacy-focused operations within Europe.
The launch comes amid a broader push across the continent to reduce dependence on US technology giants and strengthen what policymakers describe as “digital sovereignty.” Governments in France, Germany and the Netherlands have previously raised concerns that reliance on foreign-owned platforms could expose Europe to security risks and limit control over sensitive data.
W is part of a wider wave of European alternatives to mainstream social media networks. Other emerging platforms include Bulle in France, Eurosky, Monnett and eYou, all aiming to offer regionally governed digital ecosystems.
Some of these platforms recently signed a declaration supporting the development of Europe’s “social stack,” a shared digital infrastructure intended to provide a more diverse and resilient online environment. The initiative argues for reducing reliance on dominant global platforms and promoting alternatives with governance structures rooted in Europe.
However, analysts have noted that competing with established social media giants presents significant challenges. Experts have pointed out that new platforms often struggle to maintain large user bases, as they typically lack the scale, engagement features and convenience that have made existing networks dominant in global digital communication.
Despite these challenges, supporters of W and similar projects say the push reflects a broader effort to reshape Europe’s digital landscape and assert greater control over data, privacy and online governance in an increasingly competitive global tech environment.
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