Tech
US Justice Department Sues Uber Over Disability Discrimination Claims
The US Department of Justice (DOJ) has filed a lawsuit against Uber, accusing the ride-hailing giant of discriminating against passengers with physical disabilities.
The complaint, lodged in federal court in San Francisco, alleges that Uber drivers “routinely refuse” to provide rides to disabled customers, including those accompanied by service animals or carrying foldable wheelchairs. It further claims that some riders have been subjected to cleaning fees for traveling with service animals or cancellation fees when drivers denied them service.
According to the DOJ, drivers also allegedly “insult and demean people with disabilities or ask them inappropriate questions,” creating additional barriers for passengers who depend on the platform for mobility. “Despite the importance of its services to people with disabilities, Uber denies people with disabilities full and equal enjoyment of its services in several critical ways,” the lawsuit states.
Uber has rejected the allegations. In a statement quoted by CNBC, the company said: “We have a clear zero-tolerance policy for confirmed service denials, and we fundamentally disagree with the DOJ’s allegation.”
This is not the first time Uber has faced scrutiny over accessibility. In 2022, the company agreed to pay $2.2 million to settle claims brought by the US government over its wait-time fees, which were found to unfairly penalize riders with disabilities.
The issue is not confined to the United States. In the United Kingdom, Paralympic table tennis player Jack Hunter-Spivey said in 2021 that Uber and other taxi drivers often drove away after realizing he used a wheelchair, a claim that highlighted the global challenges disabled passengers face when trying to access transport services.
The new lawsuit intensifies pressure on Uber, which has positioned itself as an essential service for millions of riders worldwide, including those with limited mobility. Disability advocates argue that the company has not done enough to ensure its services are accessible and reliable for all users.
The DOJ’s action underscores growing government scrutiny of how technology-driven transport services treat vulnerable groups. If the court rules against Uber, the case could result in further penalties and stricter requirements to improve accessibility measures.
As the case proceeds, Uber faces mounting questions about whether its policies and driver practices align with federal anti-discrimination laws designed to protect people with disabilities.
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