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Travel Industry Faces Scrutiny Over Website Accessibility Failures

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Travel companies are coming under increasing pressure for failing to make their websites accessible to people with disabilities, potentially missing out on millions in revenue and facing new legal risks under incoming EU regulations.

Reports by WebAIM, a nonprofit focused on digital accessibility, and AudioEye, a technology company specializing in accessible design, have both identified travel websites as some of the least accessible across the internet. According to WebAIM’s “Million” report, the average travel homepage contained nearly 60 accessibility errors—a 17% increase from the previous year.

“These barriers don’t just impact user experience—they also hurt the bottom line,” said Jared Smith, Executive Director of WebAIM. “With around 20% of the population reporting a disability, ignoring accessibility excludes a large pool of potential customers.”

Common problems flagged by the reports include poor colour contrast, missing image descriptions (alt text), vague links, inaccessible forms, and issues for keyboard-only users. AudioEye noted that 41% of travel and hospitality websites were especially difficult to navigate without a mouse, severely limiting functionality for visually impaired users or those relying on assistive technology.

The World Health Organization estimates that one in six people globally lives with some form of disability. Visual impairments alone affect over 2.2 billion people worldwide, with 43 million registered as blind.

Among the worst offenders is Booking.com, the world’s most visited travel site, which ranked a dismal 712,074th in accessibility among the top one million websites. Other travel giants like Airbnb and Trip.com also scored poorly. On the other hand, companies like Uber and Skyscanner ranked significantly higher, indicating that accessibility improvements are achievable.

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Accessibility advocate and blind presenter Lucy Edwards says her experience with travel sites is consistently frustrating. “It’s so infrequent that I can book a holiday independently,” she told Euronews Travel. “Pop-ups break my screen reader, and most images have no descriptive text.”

Screen readers are critical tools for users with visual impairments, converting digital text into speech or Braille. But many travel websites are poorly structured for these tools, making even simple tasks—like choosing a destination or confirming a booking—nearly impossible without assistance.

The issue is gaining urgency ahead of the European Accessibility Act (EEA), which takes effect on June 28. The EEA mandates that all digital services in the EU, including travel websites, meet standards defined by the Web Content Accessibility Guidelines (WCAG). These include readable fonts, clear navigation, image alt text, and full keyboard accessibility.

Failure to comply could lead to fines, legal action, and exclusion from public procurement, not to mention damage to brand reputation.

“Overall, the web experience has left me in tears,” Edwards said. “I’m lucky to have help, but it shouldn’t have to be this way.”

With the EEA deadline fast approaching, experts say travel companies must act quickly—not only to meet legal requirements but to ensure that travel is accessible to all.

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SAS to Cancel Over 1,000 Flights as Fuel Costs Surge Amid Middle East Conflict

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Scandinavian airline SAS has announced plans to cancel at least 1,000 flights in April as soaring fuel prices linked to the Middle East conflict continue to strain the aviation sector. The carrier said further cancellations are likely after the Easter period, when travel demand typically declines.

Chief executive Anko van der Werff said the rapid rise in jet fuel costs has created significant pressure on operations. Speaking to Swedish business daily Dagens Industri, he noted that fuel prices had doubled within ten days, describing the increase as a major shock for airlines already managing tight margins.

The airline said it had already begun scaling back services in March, with several hundred flights cancelled while attempting to minimise disruption to passengers. Most of these cancellations affected domestic routes in Norway, with only limited impact on services in Sweden and Denmark.

SAS operates roughly 800 flights per day, and the company stressed that the planned reductions represent a relatively small share of its total operations. Even so, executives said the measures are necessary to manage rising costs and maintain financial stability in an increasingly uncertain environment.

The surge in fuel prices follows a sharp increase in global oil markets. Brent crude oil has climbed to around $100 per barrel after tensions escalated following military action involving Iran. The situation has disrupted key supply routes, including the Strait of Hormuz, through which a significant share of global oil supplies normally passes.

SAS said it had already introduced fare increases to offset the rising cost of jet fuel, joining other international carriers taking similar steps. Airlines including Air France-KLM, Cathay Pacific, Air India and Qantas have also raised ticket prices in response to higher operating costs.

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In addition to pricing adjustments, many airlines have reduced or suspended services to parts of the Middle East due to security concerns, while rerouting flights to avoid affected airspace. These changes have increased travel times and operational expenses, adding further pressure on ticket prices.

Industry analysts say passengers may continue to face higher fares in the coming months, even if tensions ease. Increased demand for alternative routes that bypass the Middle East is also contributing to rising costs.

SAS said it is taking steps to strengthen its resilience, including short-term schedule adjustments, as it navigates the ongoing volatility in global energy markets and the broader impact of geopolitical tensions on the aviation industry.

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From Brasília to Ciudad de la Paz: Planned Capitals Designed for Modern Life

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Many of the world’s most famous cities grew gradually over centuries, with layers of history shaping their streets and architecture. Ancient structures often stand alongside modern skyscrapers, creating striking contrasts. Yet these historic layouts can sometimes struggle to meet the needs of modern urban life.

For that reason, several countries have chosen to build cities from scratch, carefully designing them to serve as political and administrative centres. These purpose-built capitals allow planners to create organized layouts with space for housing, transport, public services and government institutions.

One of the most famous examples is Brasília. The city officially became the capital of Brazil in 1960 after the government decided to move the seat of power away from coastal Rio de Janeiro. Built in the country’s interior, Brasília was designed with a distinctive modernist layout and has become an architectural landmark. Notable sites include the Metropolitan Cathedral and the National Congress complex. In 1987 the city received recognition as a UNESCO World Heritage Site for its role in modern urban planning.

Another planned capital is Canberra. Located between the rival cities of Sydney and Melbourne, Canberra was chosen in the early 20th century as a compromise between the two. Construction began in 1912 following a design competition. Today the city has a population of about half a million and is known for its national museums, art galleries and cultural institutions.

In the Pacific, Wellington developed as the political centre of New Zealand after the capital moved from Auckland in the 19th century. While the city was not built entirely from scratch, its modern layout was planned using grid patterns designed in 1840 by surveyor William Mein Smith. Wellington is widely regarded as the country’s cultural hub and hosts major institutions such as the New Zealand Symphony Orchestra and the Royal New Zealand Ballet.

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South Asia also features a purpose-built capital in Islamabad. The city was constructed during the 1960s and officially became the capital of Pakistan in 1967, replacing Karachi. Its location near Rawalpindi was chosen partly because of its proximity to military headquarters. Islamabad today has more than one million residents and includes landmarks such as Faisal Mosque and the Pakistan Monument.

Another modern capital is Naypyidaw, where construction began in 2002 before it replaced Yangon as the administrative centre in 2005. Despite its vast roads and large government complexes, the city has a relatively small population, giving it a reputation for unusually quiet streets.

In Central America, Belmopan became the capital after a hurricane devastated Belize City in 1961. The new inland capital was officially established in 1970 and now serves as the country’s administrative centre.

The newest planned capital is Ciudad de la Paz. Located in mainland Equatorial Guinea, the city was declared the country’s capital in January this year. Designed to house about 200,000 residents, it remains sparsely populated and is often described as unusually quiet compared with older capital cities.

Together, these cities illustrate how governments have attempted to reshape urban development by creating capitals designed specifically for modern governance and future growth.

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Airlines Adjust Middle East Operations as Muscat Becomes Key Transit Hub

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Airlines across the Middle East and beyond are adjusting flight schedules and arranging special services as ongoing regional tensions and airspace closures disrupt normal travel routes.

Oman’s national carrier has emerged as a major provider of relief flights for travellers attempting to leave the region. Muscat International Airport in the Omani capital has become a central transit point for passengers who could not depart from the United Arab Emirates because of restricted airspace.

Oman Air said it had operated nearly 80 additional flights over the past week and assisted more than 97,000 passengers returning home. The airline said it plans to increase services where possible to meet demand.

Additional bus services have also been arranged to help travellers crossing the land border from the UAE into Oman so they can board onward flights from Muscat. The airline said most of its international routes covering Europe, Southeast Asia and Africa are continuing as scheduled.

However, several services have been suspended. Oman Air confirmed that flights to and from Amman, Dubai, Bahrain, Doha, Dammam, Kuwait, Copenhagen, Baghdad and Khasab would remain cancelled between 9 and 15 March.

Elsewhere in the region, Qatar Airways has begun operating a limited number of repatriation flights through Hamad International Airport in Doha after more than a week of disruption linked to the conflict involving the United States, Israel and Iran.

The airline has published temporary schedules for selected departures and arrivals over the coming days, including flights to destinations such as Seoul, London Heathrow, Delhi, Madrid, Islamabad, Beijing, Nairobi and Perth. The company said the services were arranged to help stranded travellers and do not represent a full return to normal commercial operations.

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Authorities in Qatar reported that up to 8,000 passengers had been stranded in the country during the disruption. The government provided hotel accommodation and extended visas for affected travellers.

Airlines in the United Arab Emirates have also begun restoring operations. Emirates said it expects to return to full capacity in the coming days as regional airspace gradually reopens. The Dubai-based airline carried about 30,000 passengers out of the city on Thursday while operating a reduced schedule.

A drone attack near the terminals of Dubai International Airport briefly halted operations on Saturday morning. Witnesses reported hearing a loud explosion followed by black smoke rising above the airport. Flights resumed later the same day.

Etihad Airways has also restarted a limited schedule from its base at Zayed International Airport in Abu Dhabi. The airline plans to serve more than 70 destinations between 6 and 19 March while gradually rebuilding its network.

Several international airlines are also making adjustments. British Airways has scheduled extra flights from Muscat to London Heathrow for passengers stranded in Oman or the UAE. Finnair is preparing special flights from Muscat to Helsinki to carry around 1,200 travellers who had been waiting in Dubai.

Other carriers including Turkish Airlines, Virgin Atlantic and Lufthansa Group have suspended or modified services to a number of Middle Eastern destinations while monitoring the security situation and airspace restrictions.

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