Tech
Dutch Regulator Struggles to Process Cross-Border Digital Complaints Under EU Law
The Dutch Authority for Consumers and Markets (ACM) has reported significant challenges in handling cross-border complaints under the EU’s Digital Services Act (DSA), raising concerns about enforcement delays and regulatory gaps across the bloc.
In its 2024 annual report, released earlier this month, the ACM disclosed that it received 256 complaints concerning the conduct of online platforms. Of those, 156 involved companies based in other EU member states. However, nearly two-thirds of these — 96 complaints — remain unresolved due to technical and administrative obstacles.
According to the ACM, many of the complaints could not be forwarded to the appropriate Digital Services Coordinators (DSCs) in other EU countries because some national enforcement bodies are not yet operational or accessible. In other cases, additional information was requested from complainants but had not yet been provided.
The report stated: “They can’t be transmitted to other Digital Services Coordinators due to technical issues, such as non-existing DSCs. A small part is pending due to administrative issues.”
Of the complaints that were successfully transferred, 52 were sent to Ireland — the base of many major tech firms — while smaller numbers went to regulators in Germany, Luxembourg, Belgium, and Lithuania.
The DSA, which has applied to very large online platforms since 2023 and to smaller ones from February 2024, is a landmark piece of legislation intended to improve digital accountability and user protection. It requires platforms to assess and mitigate systemic risks, provide tools for content moderation, publish transparency reports, and establish advertising repositories.
Responsibility for enforcement is divided between the European Commission — which oversees the 25 largest platforms with more than 45 million monthly users — and national regulators, who are tasked with supervising smaller companies headquartered within their jurisdictions.
In the Netherlands, the ACM noted that none of the complaints involving Dutch platforms have progressed to formal investigations. This is due to delays in granting investigative powers and the lack of an approved implementation law from the Dutch Parliament.
Most of the complaints submitted to the ACM in 2024 concerned account restrictions and illegal content — issues that are central to the DSA’s user protection goals.
The challenges faced by the ACM are not unique. In May, the European Commission referred five countries — Czechia, Cyprus, Poland, Portugal, and Spain — to the EU Court of Justice for failing to implement the DSA correctly. Bulgaria was also warned to address compliance shortcomings within two months or face similar legal action.
The situation underscores the growing pains in rolling out the DSA across a fragmented regulatory landscape and highlights the need for faster coordination and implementation among EU member states.
Tech
Study Says EU Regulations Are Slowing Rollout of Advanced AI Models
A new study by Governance.AI has found that European Union regulations are delaying the rollout of advanced artificial intelligence models, with technology companies increasingly pointing to the bloc’s regulatory framework as a key obstacle to launching new AI products in Europe.
The report examined 375 large language models (LLMs) released between June 2018 and May 2026, comparing their availability across the United States, the European Union and the United Kingdom. According to the findings, at least 11 percent of advanced AI model releases were either delayed or never launched in the EU compared with the United States. In the UK, the figure stood at 7 percent.
Researchers said they identified 68 cases in which AI models experienced delays or were withheld from specific markets. Regulatory factors were cited as the primary reason in 56 of those cases, making them the most common cause of restricted availability.
The study reviewed releases from major AI developers, including Meta, Google, OpenAI and Anthropic. Meta recorded the highest proportion of delayed or unavailable releases, with 26 percent of its AI models delayed or withheld in the EU and 15 percent in the UK. Anthropic’s Claude 3 Opus was highlighted as one example, with its web application arriving in the EU 71 days later than in the United States.
According to the report, data protection rules have emerged as the biggest regulatory hurdle, particularly for AI systems capable of processing images, audio and real-time video rather than text alone.
The researchers argued that uncertainty surrounding the application of the General Data Protection Regulation (GDPR) to AI model training and deployment has created additional challenges for developers. They also said enforcement of data protection rules has generally been stricter within the EU than in the UK, despite both jurisdictions sharing similar legal foundations following the adoption of the GDPR before Britain’s exit from the bloc.
The report noted that the full impact of newer legislation, including the Digital Markets Act, which began taking effect in 2023, and the Artificial Intelligence Act, adopted in 2024, has yet to be fully reflected in the data.
At the same time, the European Union is reviewing proposals aimed at making data rules more practical for AI development through its Digital Omnibus initiative. Lawmakers are also considering changes to copyright legislation and the AI Act’s copyright provisions to strengthen protections for creators, measures that researchers say could affect future AI model availability if implemented too strictly.
John Lidiard, a UK AI policy researcher and one of the report’s authors, said policymakers should consider the impact that regulatory barriers can have on businesses and consumers seeking access to the latest AI technologies. He said balancing innovation with effective oversight would remain a key challenge as governments continue to develop AI regulations.
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