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Dutch Regulator Struggles to Process Cross-Border Digital Complaints Under EU Law

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The Dutch Authority for Consumers and Markets (ACM) has reported significant challenges in handling cross-border complaints under the EU’s Digital Services Act (DSA), raising concerns about enforcement delays and regulatory gaps across the bloc.

In its 2024 annual report, released earlier this month, the ACM disclosed that it received 256 complaints concerning the conduct of online platforms. Of those, 156 involved companies based in other EU member states. However, nearly two-thirds of these — 96 complaints — remain unresolved due to technical and administrative obstacles.

According to the ACM, many of the complaints could not be forwarded to the appropriate Digital Services Coordinators (DSCs) in other EU countries because some national enforcement bodies are not yet operational or accessible. In other cases, additional information was requested from complainants but had not yet been provided.

The report stated: “They can’t be transmitted to other Digital Services Coordinators due to technical issues, such as non-existing DSCs. A small part is pending due to administrative issues.”

Of the complaints that were successfully transferred, 52 were sent to Ireland — the base of many major tech firms — while smaller numbers went to regulators in Germany, Luxembourg, Belgium, and Lithuania.

The DSA, which has applied to very large online platforms since 2023 and to smaller ones from February 2024, is a landmark piece of legislation intended to improve digital accountability and user protection. It requires platforms to assess and mitigate systemic risks, provide tools for content moderation, publish transparency reports, and establish advertising repositories.

Responsibility for enforcement is divided between the European Commission — which oversees the 25 largest platforms with more than 45 million monthly users — and national regulators, who are tasked with supervising smaller companies headquartered within their jurisdictions.

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In the Netherlands, the ACM noted that none of the complaints involving Dutch platforms have progressed to formal investigations. This is due to delays in granting investigative powers and the lack of an approved implementation law from the Dutch Parliament.

Most of the complaints submitted to the ACM in 2024 concerned account restrictions and illegal content — issues that are central to the DSA’s user protection goals.

The challenges faced by the ACM are not unique. In May, the European Commission referred five countries — Czechia, Cyprus, Poland, Portugal, and Spain — to the EU Court of Justice for failing to implement the DSA correctly. Bulgaria was also warned to address compliance shortcomings within two months or face similar legal action.

The situation underscores the growing pains in rolling out the DSA across a fragmented regulatory landscape and highlights the need for faster coordination and implementation among EU member states.

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Zuckerberg and Chan Commit $500 Million to AI Project Aimed at Mapping Human Cells

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A major new initiative led by Mark Zuckerberg and Priscilla Chan is set to push the boundaries of artificial intelligence in biology, with a $500 million investment aimed at building detailed AI models of human cells.

The project, announced by their research organisation Chan Zuckerberg Biohub, will run over five years and seeks to create the tools and datasets needed to simulate how human cells function in both healthy and diseased states. The group says the data generated will be made freely available to scientists around the world.

Researchers involved in the effort believe that AI-powered models could transform the study of disease by allowing experiments to be conducted digitally at a scale not currently possible in laboratories. If successful, such models could help uncover how diseases develop and guide the creation of new treatments.

The Biohub was founded in 2016 to bring together engineers and scientists to better understand biology at the cellular level. Since then, it has built extensive datasets focused on individual cells and developed computing systems designed for biological research.

The latest investment includes $400 million allocated to internal work and an additional $100 million set aside to support external researchers. Among the project’s partners is Nvidia, which will contribute expertise in high-performance computing.

According to Biohub scientists, one of the biggest challenges facing the project is the need for vast amounts of data. AI systems become more accurate as they are trained on larger and more detailed datasets, but current biological data remains limited.

Alex Rives, the organisation’s head of science, said new technologies will be required to observe cells in greater detail, from molecular structures to how they behave in tissues. He noted that understanding the full complexity of biology will demand far more data than is currently available.

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The initiative reflects a broader shift across the life sciences sector, where artificial intelligence is increasingly being used to speed up research and drug development. Companies and research groups are exploring how machine learning can help identify patterns in biological systems and predict how diseases progress.

Other technology firms are also expanding into this field. Isomorphic Labs is working on AI-driven drug discovery, while Microsoft has developed models for medical imaging and genomics.

Backers of the Biohub project say collaboration will be key to success, with hopes that additional funding from other organisations will help expand the effort. The long-term goal is ambitious: to use the combination of AI and biology to improve understanding of disease and accelerate the development of treatments on a global scale.

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EU Accuses Meta of Failing to Keep Under-13s Off Facebook and Instagram

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European Union regulators have issued preliminary findings against Meta Platforms, saying the company has failed to effectively prevent children under the age of 13 from using Facebook and Instagram.

The European Commission said its investigation found that Meta’s current safeguards do not meet the requirements of the Digital Services Act, the bloc’s landmark online safety law.

Although Meta’s terms of service require users to be at least 13 years old, regulators said the company’s age-verification systems are insufficient. Children can reportedly create accounts simply by entering a false date of birth, with no effective mechanism in place to confirm their real age.

According to the Commission, between 10% and 12% of children under 13 in the European Union are using Facebook or Instagram. That figure is significantly higher than Meta’s own internal estimates.

Regulators also said Meta failed to adequately consider established scientific research showing that younger children are particularly vulnerable to potential harms associated with social media use, including exposure to inappropriate content and risks to mental well-being.

Meta has rejected the Commission’s preliminary conclusions. In a statement, the company said both Facebook and Instagram are intended only for users aged 13 and older and that it already has systems in place to identify and remove underage accounts.

The company added that it continues to invest in technologies designed to detect younger users and indicated that additional safety measures will be announced in the coming days.

Meta also argued that determining a user’s true age remains a challenge across the technology industry and said a broader, industry-wide solution is needed. The company pledged to continue working with European regulators on the issue.

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The findings come as several EU member states consider introducing wider restrictions on children’s access to social media, including proposals to ban use by those under 15.

To address the problem, the European Union is preparing to launch its own age-verification app. European Commission President Ursula von der Leyen said earlier this month that the technology is ready for rollout, although no official launch date has been announced.

Meta now has the opportunity to review the Commission’s findings and submit a formal response.

If the preliminary conclusions are upheld, the Commission could issue a binding non-compliance ruling. Under the Digital Services Act, penalties can reach up to 6% of a company’s global annual revenue, potentially exposing Meta to fines worth billions of euros.

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Europe Emerges as Rising Hub in Global Race for AI Talent

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Europe is strengthening its position in the global competition for artificial intelligence talent, as stricter U.S. immigration rules and shifting international workforce trends encourage more professionals to consider careers across the continent.

A new study by the Germany-based think tank Interface found that countries including Ireland, Germany and the Netherlands are increasingly attracting AI specialists, helping Europe establish itself as a major global market for skilled technology workers.

The research, based on data from workforce intelligence firm Revelio Labs, analysed 1.6 million AI professionals worldwide. It found that while the United States and India remain the dominant players, Europe is emerging as a strong third centre for AI expertise.

The United States continues to lead in advanced AI engineering and research roles, while India remains particularly competitive in software development and non-technical positions. Both countries have close to one million AI professionals.

Within Europe, the United Kingdom ranks as the world’s third-largest AI labour market, with around 145,000 professionals. Germany has become one of the continent’s standout performers, boasting approximately 17,000 AI engineers, the fourth-highest total globally.

Several other European nations, including Italy, France and the Netherlands, also rank among the world’s top 10 markets by total AI workforce.

On a per-capita basis, however, smaller countries are proving especially competitive. Ireland ranks second globally behind Singapore, with 4.19 AI professionals for every 1,000 residents. Switzerland, Luxembourg, the Netherlands and Denmark also place among the world’s leading markets by population.

The Netherlands has become an increasingly attractive destination for American AI professionals relocating to Europe. It now has the highest number of AI engineers within the European Union, although investment in Dutch AI start-ups remains below the European average.

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European cities are also gaining prominence. Munich, Amsterdam and Berlin are the only cities in Europe to rank among the world’s top 25 for concentration of AI professionals.

The study also highlighted the growing importance of Indian talent to Europe’s AI ambitions. Indians now account for more than 16% of the global AI workforce, with an increasing number choosing Europe for education and employment.

Across the European Union, the share of Indian AI professionals rose from 7.7% in 2024 to 8.3% in 2025. Ireland has seen particularly strong growth, with Indian professionals now making up nearly 30% of its AI workforce.

Researchers said Europe’s ability to develop domestic talent while continuing to attract skilled workers from abroad will be critical to maintaining its growing role in the rapidly evolving AI sector.

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