Travel

Ryanair Ranks Last in Which? Airline Satisfaction Survey as Jet2 and Singapore Airlines Lead

Published

2 months ago

February 27, 2026

The consumer group surveyed more than 5,500 travellers about their recent flying experiences. Ryanair finished at the bottom of the short-haul table with an overall customer score of 55 percent. It received two stars for booking, boarding, customer service and cabin environment, and just one star for seat comfort. One respondent described the aircraft as “dirty” with “awful” seating.

Ryanair was awarded three stars for value for money, behind competitors including Jet2, Lufthansa, TUI and Aer Lingus. More than a third of Ryanair passengers reported that something went wrong during their journey.

Wizz Air also ranked near the bottom with a score of 59 percent. Customers cited poor communication during delays and weak customer service. The airline said the survey relied on a small sample of 259 respondents, compared with the 12 million passengers it carried on UK flights in 2025, and noted improvements in punctuality and satisfaction over the past year.

easyJet scored 67 percent overall. While its punctuality has improved and cancellations have declined, it received two stars for customer service, seat comfort and cabin environment. A spokesperson said the airline’s pricing model allows customers to pay only for what they need, with around 40 percent choosing to travel with the basic fare.

Which? said budget airlines often advertise low headline fares but charge additional fees for cabin baggage and seat selection. The group recently prompted a ruling by the Advertising Standards Authority over cabin bag pricing. “Many other passengers fly with them because of the enticingly low headline fares,” said Which? Travel editor Rory Boland. “But ridiculously expensive charges for baggage and other add-ons mean they are no longer guaranteed to be the cheapest option. Fly with anyone else, if you can.”

At the top of the short-haul ranking was Jet2 with 76 percent, praised for reliability. British Airways scored 72 percent, earning four stars for customer service. According to the Civil Aviation Authority, 74 percent of its flights departed on time in the latest period, up from 65 percent a year earlier.

For long-haul travel, Singapore Airlines led with 81 percent, followed by Emirates at 80 percent and Virgin Atlantic at 79 percent. Singapore Airlines and Virgin Atlantic both received five stars for customer service, with passengers praising cabin comfort and attentive staff.

In contrast, Aer Lingus ranked lowest among long-haul carriers with 65 percent, while several US airlines, including Delta Air Lines and United Airlines, were placed near the bottom of the table.

Travel

Direct US-Venezuela Flights Resume as Miami-Caracas Route Reopens After Seven Years

Published

1 day ago

May 1, 2026

Web Reporter

The first direct commercial flight between the United States and Venezuela in nearly seven years landed in Caracas on Thursday, restoring a key air link that had been suspended since 2019 amid political tensions and security concerns.

Operated by American Airlines, the inaugural flight departed Miami and arrived in Caracas after a journey of about three hours, marking a major step in rebuilding travel and commercial ties between the two countries.

The resumption of nonstop service ends years in which travellers were forced to rely on connecting flights through other Latin American countries. For many passengers, particularly members of the large Venezuelan community in South Florida, the restored route offers a long-awaited opportunity to return home more easily.

The atmosphere was celebratory both at departure and on arrival. In Miami, passengers boarded amid festivities marking the return of the route. Upon landing at Simón Bolívar International Airport, the aircraft was welcomed by local officials and aviation representatives. The flight crew displayed the flags of both nations from the cockpit, underscoring the symbolic importance of the occasion.

Venezuelan Transport Minister Jacqueline Faria and US Chargé d’Affaires John Barrett were among those on hand to greet the arrival. Officials described the route as an important step toward improving connectivity, facilitating family reunions and expanding economic opportunities.

The flight also carried a delegation of US officials and business leaders seeking to explore new opportunities for cooperation, particularly in the energy, oil and gas sectors. Their presence highlighted the broader significance of the route beyond passenger travel, as both nations seek to strengthen commercial relations.

American Airlines, which first began serving Venezuela in 1987, had suspended operations in 2019 when the US government halted flights over safety concerns. The carrier is now the first US airline to restore direct service to the South American country.

Initially, the route will operate once daily using an Embraer 175 aircraft flown by Envoy Air, a regional subsidiary of American Airlines. A second daily service is scheduled to begin later this month, reflecting expectations of strong demand.

The reopening of the Miami-Caracas route comes as diplomatic and economic ties between Washington and Caracas continue to improve. US authorities recently lifted the long-standing ban on commercial passenger flights to Venezuela after security reviews of airport operations in Caracas.

For thousands of Venezuelans living abroad, the restored air bridge represents more than convenience. It offers renewed access to family, business and a homeland that has long felt more distant.

If operational conditions remain stable, additional flights and expanded air service are expected in the months ahead.

Travel

Frankfurt Airport Opens Major New Terminal to Boost Capacity and Passenger Experience

Published

1 week ago

April 22, 2026

Web Reporter

Frankfurt Airport is set to expand its capacity significantly with the opening of its new Terminal 3, a major development aimed at accommodating growing international travel demand. The facility, which officially opens on April 23, is designed to handle up to 19 million passengers annually, adding to the airport’s already substantial traffic of more than 57.5 million travellers recorded last year.

The new terminal complex includes a main building and two piers, known as H and J, and will be integrated with existing terminals through the airport’s Sky Line people mover system. Passengers will be able to transfer between terminals in approximately eight minutes, improving connectivity across the airport.

Over the next three months, airlines currently operating from Terminal 2 will gradually shift to Terminal 3. Among the first carriers scheduled to relocate are Emirates, Etihad Airways, Qatar Airways, Cathay Pacific, China Airlines, and Korean Air. Airlines based in Terminal 1, including Lufthansa and its Star Alliance partners such as Air Canada and United Airlines, will remain in their current location.

The terminal has been designed by German architect Christoph Mäckler, who envisioned the space as more than a transit hub. The layout is intended to resemble a city environment, with gates, lounges, and corridors functioning like streets and public squares. The seven-level structure features a distinctive outward-curving façade and a central marketplace area with a reflective steel ceiling.

Art also plays a central role in the terminal’s identity. Frankfurt-based artist Tobias Rehberger has been appointed “Artist in Residence,” contributing installations themed around travel and transition, with additional works expected over the coming year.

Terminal 3 will offer a wide range of dining and retail options. Food outlets include international brands and concepts such as EL&N London, Sophia Loren Restaurant, and Burger King, alongside local and regional offerings. Retail spaces will feature global brands including BOSS, Montblanc, LONGCHAMP, and Victoria’s Secret.

Additional amenities include napcabs for resting passengers and a variety of convenience stores, catering to both short-haul and long-haul travellers.

The opening of Terminal 3 marks a significant milestone in Frankfurt Airport’s expansion strategy, positioning it to handle rising passenger volumes while offering an upgraded travel experience.

Travel

Title: From Private Jets to Spaceflights: Ultra-Luxury Travel Redefines Exclusive Exploration

Published

3 weeks ago

April 12, 2026

Web Reporter

High-net-worth travellers are increasingly turning away from traditional luxury holidays and toward highly exclusive, hyper-personalised experiences that prioritise access, privacy and rarity over ownership. According to the World Luxury Chamber of Commerce’s 2026 Travel Trends Report, the global elite are reshaping tourism by seeking out destinations and journeys far removed from mass travel and crowded hotspots.

One of the most visible expressions of this shift is the rise of curated private jet expeditions. Companies such as Four Seasons now offer fully planned around-the-world itineraries lasting up to 24 days. These trips, operated on customised Airbus A321neo-LR aircraft with fewer than 52 seats, include flatbed leather seating, onboard fine dining prepared by a private chef, and dedicated concierge services. Destinations span Bora Bora, Kyoto, the Serengeti, Easter Island and the Maldives, with immersive experiences ranging from cultural workshops to guided expeditions. Packages start at around $219,000 (€187,000) per person and include accommodation, meals and ground transport.

At the highest end of exclusivity, private island rentals continue to attract ultra-wealthy travellers seeking complete seclusion. Islands such as Banwa Private Island in the Philippines, Laucala Island in Fiji, and Calivigny Island in Grenada offer full privacy with luxury villas, infinity pools and personalised staff. Richard Branson’s Necker Island and Musha Cay in the Bahamas also remain popular, offering tailored experiences including private dining on sandbars and bespoke entertainment. Nightly rates range from $46,000 (€39,000) to over $100,000 (€85,000), depending on the destination.

Adventure tourism has also reached new extremes with the emergence of space travel for civilians. Companies such as Blue Origin and SpaceX now offer suborbital and orbital flights. Blue Origin’s brief missions provide minutes of weightlessness above the Kármán line, while SpaceX’s Crew Dragon offers multi-day orbital stays with luxury interiors and panoramic views of Earth. Ticket prices can reach $55 million (€46.9 million) per passenger.

Polar tourism is another fast-growing segment, with ultra-luxury expeditions to Antarctica and the Arctic gaining popularity. Operators like White Desert fly guests directly from Cape Town to remote camps inside Antarctica, where high-end pods, gourmet dining and guided exploration replace traditional cruise infrastructure. Experiences include visits to emperor penguin colonies and the South Pole, with prices starting around $16,000 (€13,600) for short trips and exceeding $70,000 (€60,000) for extended journeys.

In the cruise sector, multi-month global voyages are drawing increasing interest. Regent Seven Seas and similar operators offer itineraries lasting over 140 days, combining all-suite accommodation, fine dining, wellness facilities and curated excursions across dozens of countries.

The evolution of luxury travel reflects a broader shift in elite tourism, where exclusivity, privacy and once-in-a-lifetime access define the new standard of global exploration.