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Best and Worst UK-Based Airlines for Customer Service Revealed

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Best and Worst UK-Based Airlines

A recent survey has unveiled the best and worst UK-based airlines for customer service, highlighting significant disparities in passenger satisfaction across the industry. The findings, compiled by consumer watchdog Which?, offer a comprehensive look at how airlines are performing in areas such as seat comfort, food and drink quality, cabin cleanliness, and overall value for money.

Top of the list for customer service excellence is Jet2.com, praised for its friendly staff, comfortable seating, and high standards of cleanliness. The airline received an overall customer score of 85%, reflecting its commitment to providing a positive travel experience. Passengers particularly appreciated Jet2.com’s efficient check-in process and the helpfulness of its cabin crew.

“Jet2.com consistently delivers a high-quality service,” said Rory Boland, Editor of Which? Travel. “Passengers have highlighted the airline’s reliability and excellent customer care, making it the standout choice among UK-based carriers.”

Another high-performing airline is British Airways, which secured a customer score of 74%. Known for its extensive route network and premium service, British Airways earned commendations for its comfortable seating and in-flight entertainment options. However, some passengers noted that the airline’s food and drink offerings could be improved.

Virgin Atlantic also performed well, achieving a customer score of 72%. The airline’s long-haul service was particularly praised for its comfortable seating and attentive staff. Virgin Atlantic’s stylish cabins and robust entertainment systems also contributed to its positive rating.

In stark contrast, Ryanair and Wizz Air were ranked at the bottom of the survey. Ryanair, with a customer score of just 40%, was criticized for its uncomfortable seats, lack of legroom, and additional charges for basic services. Passengers also reported dissatisfaction with the airline’s customer service, citing unhelpful staff and a lack of transparency regarding fees.

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“Ryanair’s low scores reflect ongoing issues with comfort and customer relations,” Boland explained. “While it remains a popular choice for budget-conscious travelers, it’s clear there are significant areas for improvement.”

Wizz Air fared slightly better but still fell short with a customer score of 45%. Complaints centered on poor seating comfort and subpar cabin cleanliness. Passengers also expressed frustration with the airline’s check-in process and the quality of in-flight refreshments.

The survey highlights the importance of customer service in the competitive airline industry. While budget carriers like Ryanair and Wizz Air attract passengers with low fares, the overall travel experience often leaves much to be desired. On the other hand, airlines like Jet2.com and British Airways demonstrate that investing in customer service can lead to higher passenger satisfaction and loyalty.

“Customer service is a critical factor for airlines,” Boland emphasized. “As passengers become more discerning, airlines that prioritize comfort, reliability, and friendly service are likely to see continued success.”

The Which? survey serves as a valuable guide for travelers when choosing an airline, offering insights into the strengths and weaknesses of various carriers. As the travel industry continues to recover from the impacts of the pandemic, enhancing customer service will be essential for airlines aiming to attract and retain passengers.

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Spain Introduces Border Checks on Travellers Arriving From Italy

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Spain has introduced temporary border checks on travellers arriving from Italy, escalating a dispute between Madrid and Rome over controls imposed during the recent Ceuta migrant crisis.

The measures came into effect from Saturday, August 8, after Italy refused to comply with a Spanish demand to remove its own border checks on travellers arriving from Spain. Madrid said its controls would remain in place until September 7, while Rome confirmed on Friday that its suspension of normal Schengen arrangements would continue at least until August 15.

The dispute comes during the peak summer travel season, when thousands of people are expected to travel between the two countries. Spanish officials have criticised the Italian measures, saying Spanish citizens have already faced additional checks when entering Italy.

Under Spain’s new arrangements, travellers arriving from Italy by air, sea or land may be required to present identification documents. EU citizens must show a valid identity document, while travellers from outside the bloc may also need to provide a visa or residence permit.

Italian nationals can use either a passport or a national identity card valid for international travel. However, Spain’s requirements come shortly after Italy stopped recognising paper identity cards as travel documents from August 3. Travellers using Italian identity cards must therefore have the electronic CIE version.

The additional checks could cause delays at major airports, ports and land crossings, particularly during one of the busiest periods of the European holiday season.

At airports, Spanish authorities may conduct checks at arrival gates or during boarding. Travellers arriving by ferry or other maritime services could be checked either before departure or after reaching Spain.

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People travelling by road from Italy will generally pass through France before reaching Spain. They may therefore be stopped at the French-Spanish border and asked to present their identification documents.

Families travelling with children have also been advised to ensure that every minor carries the necessary travel documents. Italian regulations provide identity documents with different validity periods depending on a child’s age. Documents are valid for three years for children under three and five years for those aged between three and 18.

Children under 14 are not permitted to travel alone, adding another consideration for families planning journeys between the two countries.

Travellers bringing pets into Spain must also meet EU requirements. Animals need an EU pet passport issued by a veterinarian, along with a microchip and valid vaccination against rabies.

The dispute has created additional uncertainty for travellers who arranged their summer journeys before the measures were announced. Madrid and Rome now face pressure to resolve the disagreement while avoiding further disruption to movement between two EU member states normally connected by the Schengen free-travel area.

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Trip-Maxxing’ Takes Off as Travellers Seek Four-City European Adventures

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Travellers are increasingly choosing to visit several European cities in a single holiday, with a new trend known as “trip-maxxing” gaining popularity among those looking to pack more culture, nightlife and sightseeing into one journey.

Rather than spending a week in one destination, trip-maxxing involves creating multi-city routes that connect several places through relatively short and affordable journeys. New research has ranked the best routes across Europe based on nightlife, cultural attractions, travel time, accommodation costs and the number of UNESCO World Heritage Sites nearby.

Ten routes made the list, with the top five offering a mix of major capitals and less-visited cities.

The highest-ranked route runs from Berlin to Prague, Vienna and Budapest, scoring 28.8 out of 40. Berlin received the strongest score for nightlife, while its history, cultural attractions and relatively affordable accommodation added to its appeal.

Prague can be reached from Berlin in less than five hours by bus. Visitors can explore its Gothic Old Town, Prague Castle and the historic Charles Bridge before continuing to Vienna.

The Austrian capital offers a different experience, with elegant imperial architecture, coffee houses, museums and cultural landmarks such as the Kunsthistorisches Museum and Vienna State Opera.

The journey ends in Budapest, less than four hours from Vienna. The Hungarian capital is known for its thermal baths, ruin bars, Danube views and landmarks including Chain Bridge and Fisherman’s Bastion.

The second-ranked route follows the same path but replaces Vienna with Bratislava. Berlin, Prague, Bratislava and Budapest scored 28.1 overall and received the highest budget score in the ranking.

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Bratislava offers a quieter stop, with a historic Old Town, Bratislava Castle and a growing selection of independent restaurants and wine bars.

The third route connects Berlin, Prague, Wroclaw and Kraków. With total travel time of about 11.7 hours, it was among the fastest routes in the ranking. Wroclaw offers historic squares, Cathedral Island and its famous bronze gnome statues, while Kraków combines medieval architecture, food and nightlife.

Another route, from Amsterdam to Dortmund, Berlin and Prague, scored 27 and topped the culture category. Amsterdam’s museums and canals are followed by Dortmund’s industrial heritage and cultural revival before the journey continues east.

The fifth route begins in Frankfurt and continues through Berlin, Prague and Vienna. Although it takes around 13 hours in total, the journeys are spread across several days, allowing travellers to experience four very different European cities in one trip.

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Abandoned Twin-Engine Plane in Spain Goes to Auction With Bids Starting at €10

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An abandoned twin-engine aircraft that has been sitting at Seville Airport for at least eight years is being put up for public auction, with bids starting at just €10.

The Piper PA-23 Apache was legally declared abandoned after repeated attempts to locate its owner failed. Spain’s airport and air-navigation manager Aena is now seeking a new owner for the aircraft, although the winning bidder will not be able to fly it away.

The auction price is set at €10, with an additional €0.50 deposit required. The unusually low starting price has attracted public interest since the auction was announced, with Aena receiving numerous enquiries from potential buyers.

Aena said the aircraft has been at Seville Airport since at least 2018. Airport officials made several attempts to contact the owner and published notices in Spain’s Official State Gazette three times to give the owner an opportunity to claim the plane.

No one came forward, leaving the aircraft eligible for auction.

Any individual, company or institution can submit a bid, provided they follow the procedures outlined in the auction’s terms and conditions. The deadline for submitting offers is set out in the tender documents, while the bids will be opened at Seville Airport at a later date.

Despite the aircraft’s aviation history, the new owner should not expect to use it as a means of transport.

Aena told Euronews Travel that the Piper PA-23 Apache is in poor condition and “cannot fly”.

The aircraft was first introduced in the 1950s by Piper Aircraft Corporation and was the American manufacturer’s first twin-engine production aircraft. Built with an all-metal design, the plane could carry up to four people and was considered an affordable option for its era.

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The aircraft’s current condition means that the €10 starting price is unlikely to be the final cost for anyone hoping to restore it. Transport, storage, restoration and disposal costs could all add significantly to the expense.

Still, the auction offers the chance to acquire an unusual piece of aviation history for a fraction of the price of even the cheapest working aircraft.

For the eventual winner, the Piper Apache may become a display piece, a restoration project or an aviation-themed curiosity. One thing is certain: despite beginning its next chapter at an airport, this particular aircraft will not be flying its new owner home.

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